For Users of Huawei Phones
Huawei phones have their own power management settings which can interfere with TripLog’s ability to function.
To make sure your Huawei phone is not interfering with TripLog, please follow the steps outlined below (A TripLog Thank You to User Richard S. for solving this problem!)
SYNCHING A HUAWEI P20 TO TRIPLOG
1. Go to SETTINGS and tap the Battery icon to open the screen below:
2. Tap APP Launch and see screen below:
3. Remove Triplog from “Manage Automatically” 4. Tap Manage Manually and turn on all 3 features “Auto Launch”, “Seconday Launch” and “Run in background. Note that these settings will apply to any other apps you may put in this category. There is no way to set different apps with different settings
If the issue persists, please see our other troubleshooting pages related to your issue or contact our support team at email@example.com