Table of Contents

    Warning Before Replacing Your Device

    The built in backup feature of your device (iCloud/Google Backup) is not enough to retain your TripLog data in all cases so be sure to create a backup or verify that your data is up to date on the Web Dashboard before resetting or replacing your device.

    Setting Up Automatic Daily Backup

    You can set up automatic daily backup in TripLog App > Main Menu ( ≡ three line icon ) > My Plan (email) > Data Backup > Automatic Daily Backup = Enable (on by default)
    The daily backup happens every day the first time that you open TripLog. If you have an Auto Start feature enabled, it happens at midnight every night. The backup covers the data up to yesterday.

     Transferring to a New Device With the Cloud

    On your OLD device: 
    1. TripLog App > Main Menu ( ≡ three line icon ) > My Plan (email) > Data Backup
    2. Data Backup > Cloud Location (the nearest location should be selected)
    3. Backup Data > To Cloud
    On your NEW device: 
    1. TripLog App > Main Menu ( ≡ three line icon ) > My Plan (email) Enter same email address from OLD device, cancel sync by clicking Back
    2. TripLog App > Main Menu ( ≡ three line icon ) > My Plan (email) > Data Backup
    3. Data Backup > Cloud Location (Ensure it is the same location as the created backup)
    4. Restore Data > From Cloud

    Restore Backup From A Device – iOS

     If you accidentally deleted the app or lost access to the device, the data is gone. However, your data is actively backed up by TripLog.
    Restore procedure will remove/replace any existing data/settings in the TripLog mobile app.

    There are three options to recover data: 

    1. If you’ve registered or backed up to the cloud, it’s the easiest way to recover.
      Follow new device steps under “Replacing iPhone/iPad” section above.
      If it says cannot find your data, try a different cloud location and/or email address that may have been used previously.
    2. If you’ve backed up and emailed the backup file to yourself, you can copy the TripLogBackup.zip file from computer to iOS device through iTunes .
      TripLog App > Main Menu ( ≡ three line icon ) > My Plan (email) > Data Backup > Restore Backup > From Device
    3. If you haven’t completed any backup, unfortunately, your data is gone with the old device.

    How to copy files between iPhone and computer

    You need a USB cable to connect your phone to a PC, and follow the instructions herehttp://support.apple.com/kb/ht4094

    Restore a Backup from Device – Android

    If you’ve backed up to your device or better yet emailed the backup file to yourself, you can copy the TripLogBackup.zip file to your device’s internal storage root directory.
    Then, go to
    TripLog App > Main Menu ( ≡ three line icon ) > My Plan (email) > Data Backup > Restore Data > From Device.

    Where Do I Copy the Backup File To?

    Connect your device to your PC via a USB cable. In My Computer, under the “Internal Storage (or Phone)” of the device,
    find the folder “TripLog”, then find or create a “backup” folder, and copy the TripLogBackup.zip to that folder.
    Then go to
    TripLog App > Main Menu ( ≡ three line icon ) > My Plan (email) > Data Backup > Restore Data > From Device.

    How To Copy Files From My Phone To PC and Email Them

    You need a USB cable to connect your phone to a PC. It should show the phone as a disk drive. You can navigate the folders just like any folder on your hard drive. Copy the files to your hard drive first and then send them via email.

    FAQ

    How Does TripLog Store My Backup in the Cloud?

    This app uses a Amazon S3 Cloud Storage business account to store all user files. It is different from personal Amazon accounts. The benefits of Amazon S3 are:

    1. Anonymous file sharing without explicit user logins. Your receipt photos are uploaded to the Amazon cloud and the links are available in the HTML reports. They are available to anyone whom you send the reports to. However, the long, unique and unpredictable URLs prevent people from guessing the links of your photos, which makes them very secure.
    2. Amazon S3 data centers are all over the world. TripLog chooses five (5) locations in Oregon USA, Virginia USA, Ireland, Singapore, and Australia. They serve local users of each zone. To see and verify the location that you are using, please go to TripLog App > Main Menu ( ≡ three line icon ) > My Plan (email) > Data Backup >  Cloud Storage Location.
    3. The Amazon Cloud storage purchase also covers the customer support for any kind of data backup and restore issues. Having a central place for all backup files allows us to have easy access to them and provide excellent support when you need it.