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    Common reason auto start stopped working

    Usually when you are on the home screen and connect to power (or your Bluetooth device), a TripLog notification message will pop up indicating its status. However, after being idle for a long time or after phone reboot,

    TripLog could be kicked out of your device’s memory, causing it to not respond when you plug your device into a power source. Your can check whether Auto Start is still on by seeing if the GPS icon is currently in the top notification bar.

    If this happens, you can simply open the TripLog App again and it will initiate the Auto Start process. You can close TripLog afterwards and it will stay in the background on your device.

    There are a few things to check if Auto Start doesn’t seem to work.

    1. Please confirm that you are running the current version of TripLog. If you are not using the current version, please upgrade the app on the iOS app store.
    2. Open iOS System Settings > Privacy > Location Services > TripLog > make sure it is set to ‘Always’.
    3. Do NOT force close the app process.  Then TripLog won’t be able to track mileage.
    4. No app can automatically start itself after the iOS device is rebooted. So please open TripLog app once, then press the Home button, and it will stay in the background.
    5. Please confirm that your iOS device is not in ‘Do Not Disturb’ mode via swiping up on the screen > Press the crescent moon icon to turn it to a white moon on a grey background and NOT a purple moon on a white background.