Common reason auto start stopped working
Usually when you are on the home screen and connect to power (or your Bluetooth device), a TripLog notification message will pop up indicating its status. However, after being idle for a long time or after phone reboot,
TripLog could be kicked out of your device’s memory, causing it to not respond when you plug your device into a power source. Your can check whether Auto Start is still on by seeing if the GPS icon is currently in the top notification bar.
There are a few things to check if Auto Start doesn’t seem to work.
- Please confirm that you are running the current version of TripLog. If you are not using the current version, please upgrade the app on the iOS app store.
- Open iOS System Settings > Privacy > Location Services > TripLog > make sure it is set to ‘Always’.
- Do NOT force close the app process. Then TripLog won’t be able to track mileage.
- No app can automatically start itself after the iOS device is rebooted. So please open TripLog app once, then press the Home button, and it will stay in the background.
- Please confirm that your iOS device is not in ‘Do Not Disturb’ mode via swiping up on the screen > Press the crescent moon icon to turn it to a white moon on a grey background and NOT a purple moon on a white background.